So, my wife was paying our Sprint bill the other day for our cellphones, but on the page to submit the payment, got an error. Unbeknownst to her, it went ahead and processed the payment with the account info that was on the page, but we had wanted to change the account it pulled from first. The end result was 2 charges, one to a near empty account, and one to the right one. She called their ‘customer support’ immediately in hopes they could reverse or block that additional charge. No dice. Basically gave us the ol’ eff you, thanks for the credit which we will hold onto until your next bill. Jen escalated it up the chain, speaking with someone on the financial department who reiterated all that, with the added bonus of being exceedingly rude.
Frequent readers here know I check out some of Gawker Media’s blogs (mostly Gizmodo and Lifehacker). I encountered (and blogged about) the Consumerist’s guide to fighting back against Corporate America. I knew Sprint had info in their list of executives, so I mailed a few of them (the ones with titles most likely to help in a situation like this) on Monday. Today, the payment is not only returned to us, but sent straight back into the bank account! Which the phone monkeys had claimed was not possible for them to do. GG Sprint for taking your medicine and keeping a customer, I didn’t want to have to cancel with them as their service in this area has been light-years better than some of the other companies we’ve tried. And thanks to the Consumerist.
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